We are honored that New Relic has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Observability Platforms. We are the only observability company to receive recognition as a Leader each time since 2012. This demonstrates our commitment to helping our customers like Domino’s, Mercado Libre, and Forbes Media stay consistently ahead in their respective markets.
Proliferation of monitoring tools is driving operational complexities
Businesses are facing growing technological and operational complexity due to the proliferation of specialized monitoring tools and distributed applications. This often leads to inefficiencies, miscommunication, and delayed responses to issues, negatively impacting customer experiences and revenue. We address these challenges with our unified observability platform, giving businesses a holistic view of their technology landscape and deep context for troubleshooting. We help businesses streamline their monitoring processes, quickly identify and address issues, and make data-driven decisions. This simplifies operations and enhances the ability to deliver consistent, high-quality customer experiences and drive innovation.
Innovating ahead of the market with OTel, AI, and DEM
Innovation is at the core of our success. In the last few months, we have maintained our long track record of innovation by collaborating with NVIDIA to provide New Relic AI monitoring for applications built with NVIDIA NIM, launching the first integrated, AI-driven DEM solution and New Relic Pathpoint, and deepening our support for OpenTelemetry. These innovations provide businesses of all sizes the latest advancements needed to optimize the performance and reliability of digital applications. We are delivering on our mission of making observability accessible to every business with the industry’s only true consumption pricing and natural language querying and analytics powered by its in-platform generative AI assistant, New Relic AI.
Recommended by 90% of customers as their platform of choice
We are one of the most-rated observability vendors by customers on the Gartner Peer Insights™ platform. We have an overall rating of 4.5 stars out of 5.0 based on 1389 verified customers, with 90% willingness to recommend the platform. A high percentage (63%) of verified reviewers rate New Relic 5.0 stars for observability. Our customers recognize us for our ability to:
- Ensure system resilience and up to 100% uptime: “New Relic has been there for us through the ins and outs of sunsetting zabbix and the noise that it has brought, and replacing it with a holistic, data-driven observability and incident management policy, I cannot speak highly enough of how much they helped us along the road to a successful implementation, and it's led to quarters at 100% uptime so far!" — Staff Platform Engineer - Healthcare and Biotech
- Deliver superior customer experiences: “Our organization's observability journey centered in customer experience from zero to hero: New Relic as [a] vendor helped our company to establish true O11y." — Principal Software Engineer - Travel & Hospitality
- Provide deeper insights via single view of both apps and infrastructure: “New Relic provides a holistic solution that goes above just APM monitoring. It provides deep insights into the health, performance, and behavior of applications and infrastructure. As a user, I like how much I can get from one tool, and it reduces dependency on multiple tooling to get reporting and metrics. The APM feature provides real-time data and insights and helps us to track down bottlenecks and optimize code with the help of the granular data provided." — Sr Solution Architect - IT Services
- Maximize value with a flexible consumption model: “The evolution of their pricing model has been noteworthy, transitioning to a more flexible consumption-style approach, enabling us to pay for the precise services utilized. The implementation of New Relic surpassed our initial expectations, streamlining the execution of our observability project and accelerating our project timeline. A pivotal factor that significantly enriched our overall experience was the unwavering dedication and transparency demonstrated by our New Relic Senior Account Executives. Their tireless efforts in developing precise cost projections, facilitating conversations with subject matter experts, championing our cause during contract negotiations, and consistently maintaining open lines of communication showcased their commitment to our success.” — Senior Manager, Infrastructure Engineering - Hardware
Thank you
Thank you to our customers and partners who trust New Relic to monitor, secure, and optimize their stack. We’re honored to be the sole vendor recognized as a Leader in the Magic Quadrant for observability platforms for 12 years running, and remain committed to eliminating disruptions to your digital enterprise so that your business can grow.
Next steps
- Download your copy of the Gartner® Magic Quadrant™ for Observability Platforms.
- Quantify the benefits of observability to your business with our Value Calculator.
The views expressed on this blog are those of the author and do not necessarily reflect the views of New Relic. Any solutions offered by the author are environment-specific and not part of the commercial solutions or support offered by New Relic. Please join us exclusively at the Explorers Hub (discuss.newrelic.com) for questions and support related to this blog post. This blog may contain links to content on third-party sites. By providing such links, New Relic does not adopt, guarantee, approve or endorse the information, views or products available on such sites.
Gartner, Magic Quadrant for Observability Platforms, Gregg Siegfried, Padraig Byrne, Mrudula Bangera, Matt Crossley, August 12, 2024.
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